When a new Cloud 9 initiative forces employees to be friendlier to their customers, Amy ends up getting to know Jonah's parents - and learns he hasn't been completely truthful with them. The new policy also inspires Garrett and Dina to find out who can hold a smile longer.
| Title | New Initiative |
|---|---|
| Genres | Comedy |
| Release Date | 2018-11-15 |
| Episode Runtime | 00 Hours 31 Minutes |
| Season Number | 4 |
| Episode Number | 7 |
| Production Companies | Universal Television, The District, Universal Television Entertainment |
